Frequently asked questions

You can always bring in all our invoices to your mutual insurance company. Depending on the health insurance fund, there is a partial or full refund. Invoices labelled “patient contribution” cannot be submitted to the health insurance fund as this is your own contribution. This means that an amount has already been invoiced directly to the health insurance fund.

An additional reimbursement is sometimes possible with certain insurances (e.g. hospitalisation, industrial accident).

Service 100/112: From the ambulance stand (or departure point if the vehicle was en route from a previous intervention) to the intervention site, then to the hospital and back to the ambulance stand. (Ministerially determined)

For other transports, this depends on the contract with our partners (health insurance, hospital,….) the standard calculation is: loaded km x2

An instalment plan is possible for invoice amounts higher than €100. An instalment can be paid in up to 3 months and an administration fee of €20 is always charged.

All our invoices are payable:

• By private individuals: within the 15 days from the invoice date with attached bank transfer.
• By all other customers: within 30 days of the invoice date with bank transfer attached.

Invoices always remain at your expense. If you are of the opinion that the invoice must be paid by a third party, you must recover it yourself from the other party.

Procedure on expiry of the payment term:

• 1st reminder 15 days after invoice date: Invoice amount plus a compensation of 15% on the official rate with a min. of €15.
• 2nd reminder 30 days after invoice date: Invoice amount plus a 15% compensation on the official rate with a min. of € 30.

If we have not received payment even after the 2nd letter, your file will be transferred to the legal department without delay. In addition to damages of 15% on the official tariff with a minimum of € 30, an administrative cost of € 30 and late payment interest of 15% on an annual basis, in application of articles 1146 to 1155 and art. 1229 of the Civil Code.

You can always bring in all our invoices to your mutual insurance company. Depending on the health insurance fund, there is a partial or full refund. Invoices labelled “patient contribution” cannot be submitted to the health insurance fund as this is your own contribution. This means that an amount has already been invoiced directly to the health insurance fund. An additional reimbursement is sometimes possible with certain insurances (e.g. hospitalisation, industrial accident).