Terms and conditions

General Terms and Conditions Ambuce Rescue Team nv, Ambumed vzw and Ambuce Training and Education VZW. If the patient has travelled with a vehicle of our services, he automatically agrees to the general terms and conditions, regardless of the form in which these are made known.

Mileage determination

For urgent patient transport Service 100/112: no longer applicable.

For non-urgent patient transport this depends on the contract with our partners (mutuality, hospital, etc.) the standard calculation is: km in loaded condition x2.

Payment term

    All our invoices are payable (Ambuce Rescue Team NV):
  • By private individuals: cash

  • By all other customers: within 30 days of the invoice date

Invoices always remain your responsibility. If you believe that the invoice should be paid by third parties, you must recover it yourself from the other party.

All our invoices are payable (AMBUMED VZW / Ambuce Training and Education VZW)

  • By private individuals: within 30 days of the invoice date

  • By all other customers: within 30 days of the invoice date

Invoices always remain your responsibility. If you believe that the invoice should be paid by third parties, you must recover it yourself from the other party. In all cases of patient contact, even if the patient is not transported, the patient will have to pay an invoice.

Procedure when the payment term expires (Ambuce Rescue Team NV) for private individuals for invoices from 1/9/2023.

  • 1st reminder 15 days after invoice date: without costs
  • 2nd reminder 14 days after first reminder: Invoice amount plus compensation + late payment interest at the reference interest rate plus 8 percentage points as referred to in Article 5 of the Act of 2 August 2002 on combating late payment in commercial transactions, starting on the fifteenth calendar day starting on the third working day after the reminder was sent.
  • Amount of compensation:
    • 20.00 euros if the claim is less than or equal to 150.00 euros;
    • 30.00 euros + 10% of the amount of the claim on the installment between 150.01 euros and 500.00 euros;
    • 65 euros + 5% of the amount of the claim on the installment from 500.01 euros with a maximum of 2000.00 euros.

Procedure for expiry of the payment term (Ambuce Rescue Team NV)

  • 1st reminder 15 days after invoice date: Invoice amount increased by a compensation of 15% on the official rate with a min. of € 15.
  • 2nd reminder 30 days after invoice date: Invoice amount increased by a compensation of 15% on the official rate with a min. of € 30.
  • If we have not received payment after the 2nd letter, your file will be transferred to the legal department without delay. In addition to a compensation of 15% on the official rate with a minimum of € 30, this will charge an administrative cost of € 30 and default interest of 15% per year, this in application of articles 1146 to 1155 and art. 1229 of the Civil Code.
  • All additional costs will always be at your expense.

Procedure for expiry of the payment term (AMBUMED VZW / Ambuce Training and Education VZW)

  • Registered reminder 30 days after invoice date: Invoice amount increased by a compensation of €20 on top of the official rate of €67.53.
  • If no payment has been made 2 months after the invoice date, a payment plan will follow to collect the remaining amount over a period of 6 months.
  • If the amounts due remain unpaid after the expiry of the legal term, an additional compensation of €30 will be due, without additional notice of default.
  • Before transferring the personal data to the Fund for Emergency Medical Assistance or to another natural or legal person, the ambulance service will inform the patient or his representative of this.

Installment plan

Installment plan (Ambuce Rescue Team NV) :

A payment plan is possible for invoice amounts higher than € 100. Payment can be made in a maximum of 3 months and an administration fee of € 20 is always charged.

Installment plan (AMBUMED VZW / Ambuce Training and Education) :

A payment plan is possible, but for this the 50% compensation will be charged at the rate of EUR 67.53, being EUR 33.77.

Digital invoices

Digital invoices, in whatever form, are considered as an original invoice and have the same legal validity.

Protest invoice

Invoices can be protested in writing (letter, email, fax) within 8 days of the invoice date.

Complaints

All “complaints” regarding the transport must be formulated in writing (letter, email, fax) within five working days after the transport.

Complaints regarding visible defects of goods must be invoked within 8 days after delivery. This must be done by registered letter in which the defects are specified in an exhaustive manner. Hidden defects must be invoked within six months after delivery.

Mutual/insurance intervention

You can always submit all our invoices to your health insurance fund. Depending on the health insurance fund, there is a partial or full reimbursement. Invoices with the message “excess” cannot be submitted to the health insurance fund because this is your own contribution. This means that an amount has already been invoiced directly to the health insurance fund. An additional reimbursement is sometimes possible with certain insurances (e.g. hospitalization, occupational accident).

Reservation of ownership

The supplier reserves the ownership of the goods until full payment of the price. However, the risk is already transferred upon delivery.

Discounts

Any discounts granted are expressly subject to compliance with the stated payment term and may be reclaimed in the event of non-compliance. In the event of non-payment, any favourable rate granted will be replaced by the official rate.

Nullity

The nullity of one of the clauses shall not affect the validity of the others.

Competent courts

Belgian law applies to everything that is not explicitly regulated in this agreement. Only the Courts and the Justice of the Peace of the judicial district of Antwerp are competent to hear disputes related to this agreement.