How can I make a complaint?

All transport-related “complaints” should be formulated in writing (letter, email, fax) within five working days of transport.

Complaints relating to visible defects in goods must be invoked within eight days of delivery. This must be done by means of a registered letter in which the defects are indicated in an exhaustive manner. Hidden defects must be invoked within six months of delivery.

You can contact the mediation service via our contact page.